ONLINE STORE TERMS & CONDITIONS

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Please note that your use of this Website is governed by these terms and conditions. Please take a few minutes to review them. Further your use of this site indicates your acceptance of these terms and your agreement to follow and be bound by them. We may periodically change the terms, without notice, so kindly check them from time to time as your continued use of the site signifies your acceptance of any changed terms.

PURCHASE OF PRODUCTS

When you order a product from our website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Pierre Cronje Pty Ltd website are correct at the time when the relevant information were entered onto the system.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable due to timber availability or our inability to obtain authorization of payment.

ORDER ACCEPTANCE AND CANCELLATION

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a refund.

CHANGE IN PRICES

We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, currency fluctuations, design discontinuation, timber import price changes, errors in advertisements, and other extenuating circumstances.

PAYMENT INFORMATION

All transactions are processed in South African Rands (ZAR).

The available payment methods on the Pierre Cronje (PTY) Ltd website are: Credit card, Debit card, Instant EFT, Direct Bank Deposit

When making a Direct Deposit, your order will only be dispatched once funds have cleared in our bank account. Payment details will be made available on checkout. Please allow up to three working days’ notice to process.

Credit and Debit Card payments are facilitated by Payfast (http://www.payfast.co.za) When paying by Debit or Credit card, you will place your order on our site and then be directed to the Payfast site to finalise payment before being redirected back to our site for final confirmation of your order.

When paying by bank transfer enter your order number as our reference. If you are with First National Bank we will receive the funds the same day. Payment from other  banks will take 1-2 working days to clear.

Our banking details

Account Name: Pierre Cronje (Pty) Ltd
Bank Name: First National Bank
Account number: 62087431517
Branch code:  25065

REFUNDS/RETURNS

We offer an unconditional return policy on furniture purchased from our website. If for any reason whatsoever you are not satisfied with your purchase, please get in touch with us within 5 days of delivery so that we can arrange for collection.  Collection of returned goods by Pierre Cronje will strictly be for the client’s account.

ONLY if it is still in the condition that we sent it to you, we will refund you on your purchase plus initial shipping costs. However, you will have to cover the return shipping costs. Please note that we cannot be held responsible for damages incurred during the shipping process.

Please contact us at onlinesales@pierrecronje.co.za to get our returning address before sending back the item/s. Returns can be sent back with our preferred 3rd Party Logistics Providers. Alternatively if you live within Cape Town, Johannesburg or Pretoria we can collect the item.

COLOURS/FINISH

We have done our best to display the colours as accurately as possible of the products shown on this website. However, because the colours you see will depend on the calibration of your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Images printed from this website may also not be colour-accurate.

In terms of finish, the following –

  • Items are finished as natural as possible to preserve the feeling of timber
  • Items are sealed against moisture and common liquid spills
  • Items can be waxed for more of a glossy look

PRODUCT INFORMATION

All weights and volumes are approximate due to the nature of the majority of the products, which are handmade from natural materials.

DELIVERIES

Deliveries will take place Monday to Friday.

To your door (South Africa only)

We deliver to your physical address (specified in the delivery address area), throughout South Africa.

We use our own delivery team and vehicles for CAPE TOWN, JOHANNESBURG and PRETORIA deliveries as far as possible –

Your item(s) will be delivered, unwrapped, assembled (where applicable) and placed inside your home.

Please note that should you have any access constraints (i.e. apartment, security complex, lifts/staircases) this must be clearly mentioned under the “Additional Information” section of your order. We unfortunately do not offer hoisting services and do not handle furniture over exterior walls etc.  If you are unsure of any of these limitations, kindly get in touch with us to discuss.

We do not provide the service of moving existing furniture items inside your home or making space for your new Pierre Cronje item(s).  Please therefore make sure that the area is cleared before we arrive.

Should your residential area fall outside the above-mentioned main centres, your delivery will be done by our preferred and trusted 3-rd party Logistics Partner –

Delivery will be to your front door only.  Should you have special delivery requirements or have access constraints to the premises, kindly inform our Dispatch Team on +27 21 691 8589.

Local Pickup/Collection

You can collect/pick up your order from our Cape Town Factory in Lansdowne or the Pierre Cronje showroom in Kramerville – free of charge. Please note that the same lead times for all items purchased online will apply, and local collection can only take place by prior arrangement.

DELIVERY CHARGES

On the cart page, in the “Cart Totals” section, there is provision to enter your province and postal code to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our Dispatch Team on +27 (0)21 691 8589 to obtain a price for delivery.
 
All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address.

PRODUCTION TIME

Online product orders are 3 (three) to 4 (four) weeks (including delivery time). Lead time for custom orders is longer and will be confirmed when an estimate is submitted to the client. Production begins once the deposit reflects and Terms and Conditions are accepted by the client.

CANCELLATION

Pierre Cronje Pty Ltd reserves the right to charge a cancellation fee that will be calculated in accordance with any work already done. An estimate of the different stages and the costs involved will be provided to the customer.

PRIVACY POLICY

The information contained in this website is for general information purposes only. The information is provided by Pierre Cronje (Pty) Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Pierre Cronje (Pty) Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Pierre Cronje (Pty) Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.